![]() If the property’s Wi-Fi network is managed and authenticated by a Wanaport gateway and networking solution, InstaCast requires just one step: log in to the network. Even if hotel staff solves the issue quickly and the inconvenience is temporary, that moment of annoyance means a critical opportunity for them to recall their entire guest experience as “a breeze” has been missed, and you can’t get it back. If a guest has to call the front desk because the instructions for connecting their device to the TV are too confusing or complicated, they’ll feel frustrated. To get real guest engagement, the casting solution you offer must be intuitively easy to use. All because you followed the timeless adage of giving your customers what they want. Suddenly, your accommodations anywhere in the world become your guest’s bedroom back home, and engagement soars while expenses plunge. They can even update Excel spreadsheets or PowerPoints in 4K if that’s what makes them happy. If their “one thing” is their favorite anime fix on Crunchyroll, it’s one button away. Or maybe all they can think about is playing the new Assassin’s Creed Valhalla, Call of Duty: WARZONE or Half Life: Alyx? That’s excellent! If there’s a sporting event they’ve been dying to see on B/R Live Pass or DAZN, they won’t miss it. Is a guest’s “one thing” YouTube Premium, Apple TV+ or Amazon Prime Video? Fine. And since their TV won’t fit in their bags, they might want to check out the in-room services at your competitors before staying with you next time. Like the pillow, your TV just didn’t fit in as comfortably as their set at home. They were thinking of just one specific thing, but you offered everything else. ![]() ![]() Here’s the distressing part: That one thing may be the “one thing” about your in-room entertainment solution they remember most when they think about booking with you again. Odds are that no matter how many cable channels or OTT streaming choices you offer, the one thing your guests will most want to watch or interact with is something they regularly access on their set at home that you don’t – or can’t – provide. The thing that DOES matter, though, is what viewing choices they have when they turn it on. For most tech-savvy travelers, as long as the size and resolution are good, the set itself isn’t all that important. These days, if your in-room entertainment offering doesn’t have a high-quality and incredibly simple-to-use casting solution, guests will take notice. ![]()
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